Privacy policy
1. Who We Are (Controller) & How to Contact Us
This website (the “Website”) is operated by Abu Dhabi Equestrian Club, trading/operating as Abu Dhabi Equestrian Club (ADEC), with its registered address at Al Mushrif, Abu Dhabi, United Arab Emirates (the “Controller”, “we”, “us”, “our”).
Single privacy contact channel: info@thearcades.com
Postal address for notices: Al Mushrif, Abu Dhabi, United Arab Emirates.
2. Scope
This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Data when you visit or interact with the Website, including when you submit forms, subscribe to updates, or communicate with us.
3. Definitions
“Personal Data” means any information relating to an identified or identifiable individual.
“Processing” means any operation performed on Personal Data (including collection, use, disclosure, storage, and deletion).
“Controller” means the entity that determines the purposes and means of Processing.
“Website” means the Arcades website and related pages operated by ADEC.
4. Personal Data We Collect
We may collect the following categories of Personal Data:
a) Data you provide: information you submit when you subscribe to updates, submit enquiries, book/request services, or complete forms (e.g., name, email address, phone number, and any other information you choose to provide). Where applicable, this may include nationality and place of residence.
b) Device & log data: technical data such as IP address, browser type, device identifiers, operating system, time zone, language, referral URLs, and usage/log information (e.g., pages visited, session duration, approximate location derived from IP at city/region level).
c) Online identifiers: cookie-related identifiers and similar online identifiers as described in our Cookie Policy (including analytics and preference identifiers), subject to your choices.
5. How We Use Personal Data
We use Personal Data to: (i) respond to enquiries and requests; (ii) administer subscriptions; (iii) operate, maintain, secure, and improve the Website; (iv) perform analytics and measure performance; (v) send marketing communications where required and where you have provided consent (or where otherwise permitted and you can opt out); and (vi) comply with legal obligations and enforce our rights.
6. Legal Basis (Where Applicable)
Where required under applicable United Arab Emirates requirements, Processing may be based on your consent (e.g., marketing and non-essential cookies), performance of a contract or steps at your request, compliance with legal obligations, and/or legitimate interests (e.g., website security and improvement), where applicable and proportionate.
7. Marketing Communications
Where you opt in (or where otherwise permitted), we may send you updates, promotions, and announcements. You can opt out at any time using the unsubscribe link in our emails or by contacting us at: mailto:info@thearcades.com.
8. Sharing & Disclosure
We do not sell or rent Personal Data.
We may share Personal Data with: (i) internal teams on a need-to-know basis; and (ii) trusted service providers (e.g., hosting, email delivery, CRM, analytics) strictly to operate and support the Website and related services, under appropriate contractual and security controls.
We may also disclose Personal Data where legally required, in response to lawful requests by competent authorities, or to protect rights, safety, and prevent fraud or misuse.
9. International Transfers
Personal Data may be processed outside the UAE where our service providers are located. Where this occurs, we implement appropriate safeguards to protect Personal Data in accordance with applicable legal requirements.
10. Data Retention
We retain Personal Data only for as long as necessary for the purposes described in this Policy, and then securely delete or anonymize it, unless a longer retention period is required by law or justified for legitimate record-keeping.
By way of example: newsletter subscription data is retained until you unsubscribe; enquiry records may be retained for a reasonable period to manage and evidence communications; and security logs may be retained for limited periods appropriate to auditing and incident response.
11. Your Rights
Subject to applicable law, you may request access to, correction of, deletion of, or restriction of Processing of your Personal Data, and you may withdraw consent (where applicable) and object to direct marketing.
We may request verification of identity before processing requests. We will respond to requests within reasonable timeframes and in accordance with applicable requirements.
12. Children
This Website is not directed at children or minors, and we do not intend to collect or process any personal data relating to them. For the purposes of this Policy, a “child/minor” means any individual who has not reached the age of majority/legal capacity under the applicable laws of the United Arab Emirates. We do not knowingly collect personal data from children/minors. If we become aware that we have collected or processed personal data relating to a child/minor without fulfilling applicable legal requirements (including, where required, obtaining parental/legal guardian consent), we will take appropriate steps without undue delay to delete such data and/or to cease or restrict its processing in accordance with applicable law. If you are a parent or legal guardian and believe that a child/minor has provided us with personal data, please contact us at info@thearcades.com so that we can take the necessary steps.
13. Cookies and Similar Technologies
We may use cookies and similar technologies (such as pixels and local storage) to operate the Website, enhance functionality, analyse traffic, and improve user experience. Where required by applicable law, we will obtain your consent before placing or reading certain cookies.
You can control and manage cookies through your browser settings and may delete cookies at any time. Please note that disabling cookies may affect the availability or functionality of certain features of the Website. For more information, please refer to our Cookie Policy (if published separately).
14. Third-Party Websites
The Website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
15. Security
We implement appropriate technical and organizational measures to protect Personal Data; however, no method of transmission over the internet or electronic storage is 100% secure.
16. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised “Last Updated” date. Continued use of the Website after such posting constitutes acceptance of the updated Policy to the extent permitted by law.
17. Complaints / Escalation
If you have concerns about how we process Personal Data, please contact us first using the contact details above so we can address your request.